IPCVI’s (I-Pay Commerce Ventures Inc.) Direct-To-Bank and Direct to Lazada Wallet is a receiver- directed service (via mobile or web) that allows you to receive your Western Union Remittances directly to your bank or Lazada wallet without the need to leave your home.

This service provides transfer of money to any bank account, major mobile wallet and Lazada wallet, secured and insured, and lower-cost compared to others.

If this is your first time, simply create an account with us by registering your personal details If you are already registered with us, choose Log in and proceed with your transaction.

You can go to our website https://i-pcv.com/ <go to Our Services> <Claim your remittance>

Then proceed with the Sign Up. A verification email will be sent.

You can only register one valid email once.

No, you should create an account so you can track your transactions.

Please find below the list of valid IDs (as per BSP Circular 706) which can be uploaded.

At least one (1) Of the following photo-bearing IDs:

1. Passport / Driver's license
2. Professional Regulation Commission (PRC) ID
3. National Bureau of Investigation (NBI) Clearance
4. Police Clearance
5. Postal ID
6. Voter's ID
7. Barangay certification
8. Government Service and Insurance System (GSIS) e-Card
9. Social Security System (SSS) card
10. Senior Citizen Card
11. Overseas Workers Welfare Administration (OWWA) ID
12. Overseas Filipino Worker (OFW) ID
13. Seaman's Book
14. Alien Certification of Registration (ACR)/lmmigrant Certificate of Registration (ICR)
15. Government office and GOCC ID (e.g., Armed Forces of the Philippines (AFP), Home Development Mutual Fund (HDMF ID)
16. Certification from the National Council for the Welfare of Disabled Persons (NCVVDP)
17. Department of Social Welfare and Development (DSINC) Certification
18. Integrated Bar of the Philippines ID
19. Company ID issued by private entities registered with or regulated either by the BSP, SEC or Insurance Commission
20. Student ID duly signed by the principal or head of the school

On the Log in page, simply click the 'Forgot Your Password?' link. An email will be sent to you for the instructions on how to reset your password.

To update your profile, go to your account under Profile tab then edit you are only allowed to change your name and mobile number. For other profile concerns you may email at customercare@i-pcv.com

Yes, there will be a service fee debited from your remittance as a platform fee / charge for using IPCVI’s Direct-to-Bank and Direct to Lazada Wallet. This amount is fixed regardless of the remittance amount you received.

Note: For now, fees are waived until further notice.

You will receive the money directly to your bank account and your Lazada wallet.

Processing is from Monday – Friday:

• Within same day if the transaction is between 8am – 5pm.
• If a transaction is beyond 5pm, it will be processed the next business day.

Weekends and Bank Holidays: Next working day

Our Customer Support team may at times call you to verify some before we can process the transfer in order to comply with our regulatory requirements.

You can track the status of your transfer by logging into your account and proceeding to the “Transactions” section.

Processing:

• Your transfer is being processed for transfer to your nominated Bank/ Lazada Wallet.

On Hold:

• Your transfer is being processed but needs further verification. A Customer Support team may call you to verify some information.

Completed:

• Your transaction has been successful and money is credited to your bank/ Lazada Wallet.

If you require changes to the details of your transaction e.g., wrong name, wrong account number, please reach out to our customer support customercare@i-pcv.com or contact our Customer Support hotline at Globe – 0995 2001548 / Smart – 0969 4165610 for assistance.

You can request for a cancellation provided that the money you transfer has not been completed.

If you want to cancel, please send us an email at customercare@i-pcv.com or contact our Customer Support hotline at Globe – 0995 2001548 / Smart – 0969 4165610 for assistance.

IPCVI will never ask for financial information via email. Please do not respond to those kinds of emails. IPCVI should be contacted immediately should you suspect that you may be a victim of fraud.

IPCVI understands and is compliant to the Data Privacy Act of 2012 by the National Privacy Commission. Our policy follows the Act, its Implementing Rules and other issuances of NPC as well as the other laws of the Philippines.

IPCVI fully respect your privacy and we do manage securely and protectively your personal data shared with us.

If someone calls you claiming to be from IPCVI and asks for your personal information, please do not provide and call us instead on our Customer Support Hotline at Globe - 0906 0989886 / Smart - 0968 3241828.

• Receiver’s name. Please enter your full name.
• Address.
• Bank Account Details. We use this as reference for the Bank Transfer.
• Mobile number. We use this to reach out to you in case a verification is required.
• Email. We use this to send an email to update the status of your transaction.
• Receiver’s ID. We use this to validate information you provided.
• Receiver’s ID with Selfie. We use this to validate photo against information provided.
• Sender’s name. We use this to validate the MTCN you provided.
• Originating Country. We use this to validate the MTCN you provided.
• Relationship to Receiver. We use this to validate the MTCN you provided.
• Amount To Receive. We use this to validate the MTCN you provided.

Please ensure that all your details are correct. Once you submit your transaction, it’s difficult for us to cancel or edit your transfer.